Author: Joey Lombardi

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Customer Service: Pep Boys

( @pepboysauto, #repairs )

I had an interesting couple of days with our cars. On Thursday, my friend known as GTT texted me to tell me that my wife’s car in the driveway had a flat tire. I was in the office and could not deal with it until I got home (my wife and I carpool). Long story short, there was a screw in the tire and I decided to wait until the next day since we were both working from home.

The next morning, we got the spare on and I followed Allison over to Pep Boys so she could get the tired repaired. Heading down Woodbury-Glassboro Road in Pitman, the cops decided to have a check-point. Allison got through with no issue, but my car had a brake light out, and when they pulled me over I informed them that my driver-side window was broken. This thing has been giving me trouble for months (it kept getting stuck). Long story short, I got stuck with the cops for a while, but didn’t get a ticket. I knew I had to get this thing properly fixed. So after her car was fixed, we left mine. I knew this was not going to be cheap.

This is where I will pause and pose a question that I generally get: “Why do you take your car to Pep Boys?”

My answers are many and there will be several in the course of this little story:
1. They are close
2. They are a corporation, so should I get poor service (which I have not), there is a chain of command I can follow to get my issues resolved.
3. They always have parts
4. They are much much better than Firestone (I have a whole story with them for another day).

One other thing about this particular chain (Glassboro, NJ), they have done several small fixes for my wife and I at no cost. A month ago, a heat shield half fell off my car and they removed it and cleaned up the area at no cost (and told me I didn’t need anything else to be done even though I was willing to get repairs done). They also fixed my wife’s flat at no charge (but I think that comes with their tire service when you buy from them – but either way, it was nice).

Back to my story, the manager called me and told me the repair was not going to be cheap (over $500) because the motor in the window had to be replaced. As I said, I was expecting this. They had to get a part from another store, but the car would be done that day. THAT DAY. When the car was done and I went in to pay, they let me use a 10% off coupon and the cashier noticed I had a $30 mail in credit that I didn’t think I could use in combination (so I didn’t mention it), but they saw it in my hand and let me use. Pep Boys sends coupons for service almost every month. Its smart of their part but also works out well for the consumer.

I figured I would put this out there since several popular blog posts document my negative experiences with car rental places, ticketmaster, and other retail outlets. I always have decent experiences with Pep Boys and never feel like I got taken advantage of. Their monthly coupons are smart because they keep us thinking about services for our cars. They execute a nice mix of good service, good marketing, and availability. Well done.

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Remembering Nancy

This weekend my wife’s family had a memorial service for her Grandmother Nancy. Nancy died several weeks back, but the family decided to hold off on formal services until the entire clan could gather from various locations. It was a very practical decision. It was very Nancy.

I was essentially an outsider in this situation, I wasn’t a part of the collective memories that was a direct result of this woman’s existence and the decisions she made (BTW, I am not saying I haven’t been embraced by my wife’s family, they have always been quite welcoming). Because of Nancy’s decisions, I have my wife, and my life with her. So I thought I would take a moment to reflect on Nancy and thank her in my own way.

I don’t remember the first time I met Nancy, I am sure Allison brought me over there to introduce me at some point during our first summer together, but my first real concrete memory of her was Christmas. When I was single and dating, I used to have a rule about spending Christmas with other people’s family. I didn’t. My thoughts being the same as the 2nd paragraph of this post, you are an outsider in an intimate family moment. I was not entirely thrilled with the idea of going into a house full of people I didn’t know (or didn’t know well) and getting mixed up in their memories.

But a funny thing happened when I walked in… all hell was breaking lose in the best possible way. Every square inch of Nancy’s home was occupied with activity. Nancy immediately welcomed us into the house and then cut us lose to fend for ourselves. No pretense, no formality. These people were just trying to have a good time and she was the force at the center of it, keeping all of these very different people together and tethered.

I walked away from that evening glad that I was there, glad that I got to be a part of some collective memory building (wondering if there would be more in the future), and managed to develop an outstanding misunderstanding thanks to Allison’s sister (she had me thinking their aunt had a gambling problem, it just turned out my sister-in-law didn’t want us playing cards).

At the root of this whole dynamic, there was Nancy. I think the adage “they don’t build them like they used to” would be a very appropriate statement about Nancy Danks. Over the last 6 years, I managed to sneak over and have a few “deep” conversations with Nance about the state of the world, religion, living, and dying which would always somehow be mixed into conversations about the best brand of mayo or her favorite brand of chips…and it all made sense.

I am glad I had a few years to get to know Nancy. I am damn grateful that she was here on this planet and made the decisions she made (good, bad, and covered with gravy). She was a warm-hearted, funny lady that did things her own way… something that I will always remember and respect her for.

Courier Post

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Rant: Joey vs. Perfume

This is going to be short and simple readers, because there is not much to say…I hate perfume.

Hate it.

It is horrible going into the office and being trapped in an elevator with some man or woman doused in sweet, flowery, headache-inducing evil. I would rather someone rip a raunchy garbage-in-hot-weather fart and be stuck smelling it for 10 floors than even catch a whiff of perfume. I don’t understand why more people don’t talk about this problem. Getting crop-dusted by an over-quaffed perfumed dandy can ruin my day or at least a few hours of it.

Don’t people realize that these scents can adversely impact their co-workers? Let’s brainstorm readers: what can we do to protect our noses from these daily chemical attacks? Share your ideas on the feedback form, and I will update this article.

For the perfumers out there, next time you go out and buy some starlet’s fragrance, remember that other people have to smell that stuff and it will probably make them want to vomit.

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Storm Preparation

( #Hurricane, #irene)

This is going to be a long post, but should contain all the basic information needed. The majority of this information comes directly from 72hours.org

After a major disaster the usual services we take for granted, such as running water, refrigeration, and telephones, may be unavailable. Experts recommend that you should be prepared to be self-sufficient for at least three days. Store your household disaster kit in an easily accessible location. Put contents in a large, watertight container (e.g. a large plastic garbage can with a lid and wheels) that you can move easily.

[Emergency Supply Kit]

Your basic emergency kit should include:

  • Water: one gallon per person per day
  • Food: ready to eat or requiring minimal water
  • Manual can opener and other cooking supplies
  • Plates, utensils and other feeding supplies
  • First Aid kit & instructions
  • A copy of important documents & phone numbers
  • Warm clothes and rain gear for each family member.
  • Heavy work gloves
  • Disposable camera
  • Unscented liquid household bleach and an eyedropper for water purification
  • Personal hygiene items including toilet paper, feminine supplies, hand sanitizer and soap
  • Plastic sheeting, duct tape and utility knife for covering broken windows
  • Tools such as a crowbar, hammer and nails, staple gun, adjustable wrench and bungee cords.
  • Blanket or sleeping bag
  • Large heavy duty plastic bags and a plastic bucket for waste and sanitation

[Go-Bag]

A component of your disaster kit is your Go-bag. Put the following items together in a backpack or another easy to carry container in case you must evacuate quickly.

  • Flashlight
  • Radio – battery operated
  • Batteries
  • Whistle
  • Dust mask
  • Pocket knife
  • Emergency cash in small denominations and quarters for phone calls
  • Sturdy shoes, a change of clothes, and a warm hat
  • Local map
  • Some water and food
  • Permanent marker, paper and tape
  • Photos of family members and pets for re-identification purposes
  • List of emergency point-of -contact phone numbers
  • List of allergies to any drug (especially antibiotics) or food
  • Copy of health insurance and identification cards
  • Extra prescription eye glasses, hearing aid or other vital personal items
  • Prescription medications and first aid supplies
  • Toothbrush and toothpaste
  • Extra keys to your house and vehicle

[Storm Preparation]

Severe storms can cause landslides, flooding, uprooted trees, and downed utility lines.
Call 3-1-1 for information on free sandbags to protect your property from flooding.

  • Tune to KCBS 740 AM or local TV channels for emergency advisories and instructions.
  • If water has entered a garage or basement, do not walk through it – it may contain hazardous materials.
  • Do not try to drive over a flooded road. If your car stalls, abandon it immediately. Attempting to move a stalled vehicle in flood conditions can be fatal.
  • If you are asked to leave your property, disconnect all electrical appliances.
  • Do not walk through moving water. Six inches of moving water can make you fall. If you must walk in water, walk where the water is not moving. Use a stick to check the firmness of the ground in front of you.
  • Stay clear of water that is in contact with downed power lines.
  • Do not allow children to play around high water, storm drains or any flooded areas.
  • If you are asked to leave your property, shut off electric circuits. If advised by your local utility, shut off gas service as well.

[Treating Water]

In a disaster, water supplies may be cut off or contaminated. Store enough water for everyone in your family to last for at least 3 days.Store one gallon of water per person, per day. Three gallons per person per day will give you enough to drink and for limited cooking and personal hygiene. Remember to plan for pets.

If you store tap water:

Tap water from a municipal water system can be safely stored without additional treatment.
Store water in food grade plastic containers, such as clean 2-liter soft drink bottles. Heavy duty, reusable plastic water containers are also available at sporting goods stores. Empty milk bottles are not recommended because their lids do not seal well and bottles may develop leaks.
Label and store in a cool, dark place (replace every 6 months).

Treating Water after Disaster:

If you run out of stored drinking water, strain and treat water from your water heater or the toilet reservoir tank (except if you use toilet tank cleaners). Swimming pool or spa water should not be consumed but you can use it for flushing toilets or washing.

Treatment Process:

Strain any large particles of dirt by pouring the water through layers of paper towels or clean cloth. Next, purify the water one of two ways:

  • Boil – bring to a rolling boil and maintain for 3-5 minutes. After the water cools, pour it back and forth between two clean containers to add oxygen back; this will improve its taste.
  • Disinfect – If the water is clear, add 8 drops (1/8 teaspoon) of bleach per gallon of water. If it is cloudy, add 16 drops (1/4 teaspoon) per gallon. Make sure you are using regular bleach— 5.25% percent sodium hypochlorite— rather than the “ultra” or “color safe” bleaches. Shake or stir, then let stand 30 minutes. A slight chlorine taste and smell is normal.
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Customer Service and Social Media

( @petershankman, @Mortons )

I read this story over the weekend and feel like I needed to pass it on. In short, Peter Shankman is a writer and a speaker who loves Morton’s Steak House. Morton’s is a chain and this fellow travels quite a bit, so he frequents Mortons throughout the country.

Mortons has documented in their system that Shankman is a good customer.

One night while on a plane, he tweeted that he was craving Mortons and when he got off the plane, there was a care-package waiting for him. He of course wrote about this story on his blog (and he has 100,000+ twitter followers) and the whole situation went viral.

It should.

How much did the meal and the travel time cost Mortons? 100 bucks? And now they are getting great word of mouth and public interest. Hell – even with my butcher father, I want to check the place out. I’d love to have this set up with an outfit, so the moral of the story is that it pays to be loyal. And for businesses, it never hurts to be a little creative and willing to think outside of the box.

Kudos Mortons.

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Book Review: Water for Elephants

( #WaterForElephants, #SaraGruen )

I finished reading “Water for Elephants” by Sara Gruen a few nights ago and decided to share my thoughts.

Who doesn’t love the circus? Animals, peanuts, drunk little people. Writer Sara Gruen picked this fertile backdrop to tell a love story and it was a good choice because I hate reading love stories. Getting right to the point, the most interesting aspect of this book is the actual circus history that Gruen cherry-picked for the story. The background characters, the economics of the circus, and the stories about the animals sell this book.

The dynamic of the “love triangle” and the main character’s circumstances are overly convenient and contrived. Within a few pages, the main character Jacob loses his family, his family’s business, drops out of school, and magically finds a circus to work at. I can forgive that because Gruen gets right to the meat. The “love triangle” setup was harder to swallow. Like any other book that has a likable lead that hooks up with a married woman, the husband has to be a complete sociopath. The husband beats the wife, the animals, and throws sick employees off the train. The hero Jacob sweeps in to save the beaten Marlena, ensure the crazy husband gets what he deserves, and of course saves the animals. All is wrapped up with a pretty little bow (forgetting the characters that paid the price for Jacob to have his affair).

Gripes aside (because honestly I would have issues with any romance novel), I liked the book because it was well researched and told interesting side stories. Now I am going to go rummage through my DVD collection and start watching Carnivale again.

Oh yeah they made a movie out of the book too (I have not seen it).