Why I switched to T-Mobile

I had this conversation with so many people in the last year that I decided to capture it and publish it on my blog.

Around this time last year, my 2-year contract with Verizon was up and I was looking to renew and get new phones. Then I received a letter stating that they were switching us to a family-share plan once we selected new phones. We would be moving from unlimited data to a 4GB shared plan. Also, my plan was going to go up about $10 per month.

I was furious.

My wife and I didn’t come close to using 4GB (we usually averaged 400 MB), but I didn’t like that the unlimited data plan was going away and that I was being charged more for what I considered to be less (plus the smart phone I had at the time sucked and I assumed a new phone would eat more data). For the first time in 6 years I started shopping around.

Also around this time, Google announced they were selling a completely unlocked phone called the Nexus 4 for $300 (no contracts). An unlocked smart phone with a perfect android experience that gets updates immediately directly from Google? That sounded perfect. But the phone was not compatible with Verizon. Yet another reason to start looking around.

I started calling companies that the Nexus 4 would work with. AT&T ended up being just as much as Verizon. My wife suggest calling T-Mobile but I hesitated. Even though Verizon has the best coverage nationally, I did not have a great signal in my house. I assumed that if Verizon gave me problems, T-Mobile would have absolutely no signal in my area. I looked up their coverage map and my house was in a dark green area (excellent coverage). Then I checked work…dark green again. Then I started looking at places we go to frequently…all dark green.

Not to belabor the point, we decided to give T-Mobile a shot and cancel if we had a bad experience. I am going to be honest, we almost did. Getting the right sim cards (mini) and an issue with the first payment time almost derailed the whole thing. Several days/hours on the phone with their customer support was like shoving nails in my eyes, but I powered through it. In the end, we settled on an unlimited everything plan (data, voice, text) and I am saving $90 per month.

The coverage has exceeded my best expectations. I always have a great signal in the places I am the most. I have also been traveling quite a bit for work and haven’t had any issues (unless I am in a basement or heavy concrete building). Also, instead of having a phone where I am always saying “I wish my phone did that”, the Nexus 4 is constantly surprising me with some useful thing it does in the background (like Google Now’s ability to automatically check flight status, traffic, and even hotel reservations).

I rarely experience situations where making switches like this ends up being dramatically better (there is almost always a compromise). By switching to T-Mobile and buying a Nexus phone I saved money, actually got better mobile performance, and was able to shove it to a company that I didn’t feel was treating me well. I have been using the service for 10 months and had no issues. Last week T-Mobile announced it was ending roaming charges internationally. Another move that tells me this company wants to be competitive and understands what is driving customers away from other mobile providers. I thought it was a good time to share my experience and offer my suggestion.

So that is my (completely not paid for or sponsored by) opinion, I hope it helps.

Telecommuting: After Yahoo’s decision is it on the decline?

( @yahoo #telecommuting )


Image Credit: MadPrime

A few years ago I wrote a post about the benefits of telecommuting for both employers and employees. Since that time, things have changed for me; I don’t work from home very much. My employer hasn’t changed anything, in fact, they are even more comfortable with it. I made some life changes that required me to be closer to my office. That being said, I really appreciate the flexibility of remote work and the culture it has created.

If I need to work different hours because of my kid, nobody is complaining if I sign on at home and knock some stuff out when the little guy is asleep. This flexibility allows me to crush deadlines (keeping the bosses happy) and take care of my family (keeping me happy). This is why I was initially shocked to hear that Yahoo and then Best Buy are ending their work from home programs. Yahoo CEO Marissa Mayer has drawn the ire of many working mothers first by coming back to work soon after giving birth and now eliminating remote work.

People are worried that this will become a trend. It won’t. Both Yahoo and Best Buy are currently struggling. Something needs to change, and Mayer’s “all hands on deck” mentality may be the short term solution that the company needs to get better footing. Most companies are not as agile as Silicon Valley tech firms… telecommuting strategies take time and money. Every trend document I read points to companies investing heavily in remote tools and collaborative technologies in order to reduce real estate costs and pull from a greater talent pool.

Many companies have 3-5 year plans to roll out both technology and HR policies at the same time they reduce their physical footprints to maximize cost savings. Yahoo and Best Buy’s policy change will probably do little to impact these long-term decisions. I would also like to point out that considering both companies market positions, signaling the end of a telecommuting program could now be viewed as a sign of desperation and weakness on the street.

Sometimes a company needs to make a major cultural change, which should start with staff. Think about where Mayer comes from. Google is constantly viewed as a great place to work: they give you free food, their campus is awesome, they do your laundry, they have pods where you can take a nap…

Google does all of this awesome stuff because they don’t want you to leave the building. They take care of all of the stuff you worry about that distracts you from your job so you keep doing more work for them. It is a brilliant strategy when you employ programmers and other workers who do better in teams and clusters. Will it work for every business model? Probably not.

Working from home isn’t going to go anywhere, but Yahoo may go away if Marrisa Mayer can’t turn the ship around. Give her some time to see if the changes she is making will work or fail. Most companies don’t have the ability to offer the perks both Google and Yahoo (Mayer has been making many Google-like changes on Yahoo’s main campus) and they also don’t have the unique real estate overhead, so I don’t think the benefit of telecommuting is going to disappear for normal healthy organizations any times soon.

The thing about free speech…

The first amendment provides all Americans with the right to free speech. Bravo America! You know what, I am not going to belabor this intro: just because you have the right to free speech does not mean a person should use it whenever-the-heck they want.

Allow me to start with a personal example. I am involved with my community on a variety of levels, but one of the things I am most proud of is setting up a private social network for residents of my neighborhood. Shortly after its inception, a resident started (passive-aggressively) blasting the appearance of people’s homes. Since I was the moderator, I muted the post and sent the person a note on how they could make their points more constructively.

The person went completely nuts on me and then quit the site.

Problem solved! Not so much. The resident later appeared on the community facebook site and started to troll a post about a completely different subject. I tried to remain calm and fair until insane insults started to be hurled my way and the resident thumping their chest about free speech… on a private social network with clearly defined rules of usage.

This got me thinking about the right to free speech:
1. We tend to think we have free speech in every possible situation (including international travel).
2. In domestic situations – and I want to make this point extremely clear – EVEN IF YOU HAVE RIGHTS TO FREE SPEECH DOES NOT MEAN A PERSON SHOULD ALWAYS LEVERAGE THAT RIGHT.

On point number one, just think about any “American travels to foreign country and gets in trouble” story – or you can just watch “The Beach”. When you are a guest, be it in a foreign country, a private electronic forum, or on someone’s property – you can be asked to leave, and if you don’t, your rights start to become less “firm”.

Regarding point number two, just because you can say or do something, doesn’t mean you should, case in point:

Chic-Fil-A.

If you haven’t seen the news in the last 2 months, the owner is anti-gay rights. After the first tide of backlash, support came from conservative politicians like Mike Huckabee; basically saying (Chic-fila owner) Dan Cathy has the right to his opinions. And Mike Huckabee is right, but taking politics and religious feelings aside, it is just bad business.

Why does Dan Cathy have to let his personal feelings about any subject be publically known? It doesn’t help his business. Prior to this situation, the company had a good reputation for service and making food that people liked. Why ruin a good thing by running your mouth about something that does not concern your business? If Dan Cathy had donated money to anti-vegetarian, anti-vegan, or anti-beef groups, I would totally understand that (not saying I would agree with it, but I get it). To donate $2 million of money earned from a business that most likely caters and employes homosexuals is insane. Why alienate a customer base? Why go after people who are not hurting you or your business?

So the press caught wind, lots of people got upset and now there is a backlash against the company… free speech goes both ways.

Over the last few days another interesting situation is emerging with U.S. Representative for Missouri’s 2nd congressional district, Todd Akin. The growing trend of politicians saying really uncomfortable/crazy things and not be called out on it has befuddled me. Then comes Mr. Akin’s declaration that women’s bodies “just take care of unwanted rape babies” so there is no need for legalized abortions.

Not only did the Democrats (obviously) condemn his statements, the Republicans are abandoning this guy in every possible way: taking away funding for ads and publicly disagreeing with his statements. They can’t tell him to step down from the upcoming Missouri re-election, but they are basically telling him he should. Why? Because he made himself look like a super-moron. FYI – this is a man who is on the “house committee on science”.

I can make an argument that 65-year-old men shouldn’t tell women what to do with their bodies, but a more agreeable point is “when quoting fairly easy to check information, you better be 100% right when you are on national television.”

Wrapping this up, I have discussed the topic of opinionated sandwich shops before and the message remains: just make the damn sandwich and be thankful for the business (and yes that is a metaphor). Looking at my headline picture, it makes me sad that the rights people fought hard for (and died for) have been co-opted by the small-minded to advance an agenda of ignorance. I hope we are moving back to a culture where there are consequences for promoting false information and bad ideas.

Putting the X back into Xmas

( #Cybermonday, #Xmas)

Black Friday is over. The masses turned out in record numbers to snag cheap, off-brand televisions, video games, and whatever the new Tickle Me Elmo is for this year. People crammed into stores on Thursday night and of course, there were incidents. It is easy to jump all over a few people acting like animals, because even though we all want deals, we don’t want to be this:

These events eventually lead to the discussion of how bad consumerism is and how the CHRIST should be put back into CHRISTmas (I cannot count how many times I have seen this on facebook in the last three days). The history lesson that I am about to break out (again) is not going for a whole “anti-Christianity” soap box moment, I am just trying to make you feel better about buying that flat panel. If there was a Jesus, most scholars (even Christian ones) do not think he was born in December. So if Jesus’ birthday is not on December 25th, then what are we celebrating?

The easy answer is: whatever the hell you want.

Many cultures throughout history had year-end festivals. Most were focused on the winter solstice and the fact that the days would be longer and brighter again. In fact, most historians believe that the Romans, while accepting Christianity, grafted their pagan celebrations and stories into Christian constructs to help ease the assimilation.

Looking at modern times and with our current shitty economy in mind, the whole “black friday” craze is a corrective market action to ensure (mostly retail) stores and business would become profitable for the year. I came across an article a few weeks ago (that I cannot find) that reported most retailers would not like to go to such extreme measures at year end to bring in customers, but consumers are conditioned to shop at the last minute. This is a “chicken and the egg” conversation, but the bottom line is that people are conditioned to shop during Black Friday and the last few weeks of the year; as a result, the stores save some of their best deals until that time.

I am by no means advocating overly-materialistic lifestyle, but I can say with no doubt that people like to get together at the end of the year and give each other gifts and have nice meals. If you celebrate Christmas, Hanukkah, Kwanzaa… it does not matter. All of these “holidays” were pumped up and over promoted for the last 100 years because retailers want you in the stores buying stuff. Knowing all this, I say don’t fight it.

Leverage the sales, the marketing, the time off from work to spend time with the people you love. If the economy has you in a pinch, don’t stress out about it, talk it out and find a better way to spend the pennies you have doing something memorable (it still puts money into the economy and your credit won’t be going nuclear). I like calling the holiday season Xmas because “X” in math is a variable that stands for anything you need it to. For me X = an excuse to have friends and family over for dinner, exchange small gifts, and a nice way to spend a few days off from work.

Occupy A Proper Plan

( #Occupy, #SuperCommittee)

For the last month or so I have been watching the Occupy movement in major cities waiting for it to turn bad. At first, I thought it would last a few days and was hesitantly supportive. It is about time Americans got angry at the state of this country (30 years too late if you ask me). The days turned into weeks and the movement was turning into a late night punch-line. A few weeks ago my wife asked me what I thought about the whole situation and I said “it is going to turn ugly.” She gave me and odd look and asked why…

Why? Because the people in the streets do not have a plan of action. They don’t even have the same goal. Going in front of businesses and protesting is not going to accomplish anything. Congratulations! You scared a few stock brokers and they had their sushi delivered…now what? Across the country people are protesting at the doors of corporations. These are the same people who are complaining about not having jobs… that does not make any sense. As the lack of focus and clarity expands, people are getting frustrated and making trouble.

Not big trouble. Little things like throwing feces and being generally disgruntled, but that was enough. The police have been waiting for an opening because they are getting tired of baby-sitting. The city governments also want these people gone ASAP because they are driving up costs. So where did it all go wrong?

The Occupy movement should not have started in New York, it should have started and ended in Washington. People are angry? Stake out congress. Yesterday’s “super-committee” failure should have been the final nail in the coffin. This goes far beyond Democrat vs. Republican, this is about a group of over-privileged, under-educated morons that have bankrupt this country. We let the devils in during Nixon’s reign and never got them out.

Screaming about the lack of jobs? Why aren’t we adjusting our trade regulations to make more domestic products? There should be a 5 year scale back strategy to make more products in America (that would cover the training needed to get plant workers properly educated). Congress will not support trade regulations because our Chinese overlords would be quite pissed.

What about a congressional study about the jobs we are outsourcing overseas? The claim is that we don’t have the right people domestically to do the jobs… for the moment let us assume that is true. The action item should then be to figure out where we are weak and develop high school level courses to train our kids how to do those jobs. Offer tax breaks to companies willing to open domestically and hire these kids (I don’t think you need a college education to work in a call center).

That would create a situation were young Americans can make a modest living without going to college. This opens the colleges back up to the people who should be there and stops it from being a 4 year, $100,000 baby sitting service. In case you are missing the point of this paragraph: NOT EVERYONE SHOULD GO TO COLLEGE (the system is broken, you are being robbed). Employers need to stop looking down at trade schools and start supporting and investing in them.

The protesters need to focus on the people who are the most venerable to this form of feedback… the politicians. Washington should be the target, the hotels that the congressmen sleep at during the week should be the targets. Let the swine known that Americans are on to them and it is going to stop. They need to know that their bullshit super-committees, weak spending cuts, and complete inability to develop a strategy is going to cost them their golden tickets and parachutes.

Go home protesters, get your shit together, regroup, and buy bus tickets to Washington.